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How long does it take to process my order? What type of media to record to? Why is DVD a good medium for preserving media? How do I know a DVD-R will play in my DVD Player? Will a DVD-R play in my Computer? What types of payment do you Accept? Do you keep my a copy of my order in case I need another copy later? What is the typical turnaround time for slide Scanning? What is the best way to view my slides prior to having them digitized? What type of photos can you scan? When transferring movies, what frame rate(s) do you Use? General Questions What type of media to record to? Why is DVD a good medium for preserving media? DVDs are less susceptible to environment changes than older video tapes or images. Also DVD disks to not degrade when you play them even on the 1000th time. (Just try not to scratch or touch the flat surface of the disk too much). Also copies of DVDs do not suffer a loss of clarity as analog media does. DVDs are easier to play at high speeds and you don't have to fast-forward or rewind them. Lastly, one DVD is easier to store than one video cassette or 1000 photos or slides. How do I know a DVD-R will play in my DVD Player? Most of the newer DVD players should be able to play a DVD-R disc even if that feature is not listed. Some older players (older than 2004) may not play the disk perfectly. In that case that your player will not play the disks we make for you, we will copy your data onto a different type or brand of DVD. Please ask us for a demo disk that you can try out in your DVD player. If the demo disk works then the DVDs we make for you will too. Here's a link to a searchable database of DVD players from different manufacturers that you can check for compatibility with our DVD-R discs: http://www.videohelp.com/dvdplayers Will a DVD-R play in my Computer? Your computer needs to have a DVD drive and for video you need to have DVD player software installed. What types of payment do you Accept? Using Pay Pal, We accept credit cards (VISA, MasterCard, AMEX and Discover), checks. Do you keep my a copy of my order in case I need another copy later? SLIDES: What is the typical turnaround time for slide Scanning? The time it takes to process your slide scanning order depends on the number of slides being transferred. Typically you can expect 5-10 business days for a standard order. We always write down an estimated due date when you place your order and you will be notified when your order is complete. What is the best way to view my slides prior to having them digitized? There are a number of ways to view your slides. There are many inexpensive "slide viewers" on the market where you would put each slide into a device that will magnify it. There are also "light boxes" that you can purchase. A light box is exactly as it sounds: a box with light coming out of the top. You can lay out your slides on the top of the box to view them more easily. Remember that: after the digitization process it is very easy to categorize your slides by moving the files into different folders. What size of photos can you scan? We can scan all photos sizes up to 8.5" x 11" at our regular pricing. Film Transfer:
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